No-change-of-mind return and replacement policy

1. No change-of-mind returns

Because electronic components can be electrically damaged, altered, programmed, soldered, contaminated, or lose traceability after delivery, TechyTron does not accept returns merely because a customer changed their mind, ordered an unsuitable part, no longer needs it, or found a lower price elsewhere.

This restriction does not remove remedies that TechyTron must provide under applicable law.

2. Issues eligible for review

• A wrong product or materially different variant was delivered.
• An invoiced item or quantity is missing.
• The product arrived damaged, is dead on arrival, is defective or deficient, or is reasonably suspected to be spurious.
• The product materially differs from the characteristics or features advertised or agreed at purchase.
• Delivery is later than the stated schedule in circumstances where applicable law requires a remedy, excluding qualifying force-majeure delay.

3. Reporting and return authorisation

Report visible transit damage, missing items, or a wrong item within 48 hours where reasonably possible. Raise a return or replacement request for an eligible dead-on-arrival or functional issue within 7 days of delivery. This reporting window does not override a non-waivable legal right or an applicable warranty.

Do not send a product back without a return authorisation number and return instructions. Keep the invoice, serial labels, anti-static packaging, original box, manuals, and included accessories. TechyTron will issue a trackable support ticket for each complaint.

4. Technical evaluation

• The reported fault may be reproduced using the published ratings and intended operating conditions.
• Remote troubleshooting may be offered but will not require unsafe access or disclosure of unrelated personal data.
• Where the eligible issue is verified, TechyTron may repair, replace, supply the missing item, or refund as appropriate and as required by law. If replacement stock is unavailable, an eligible refund will be offered.
• TechyTron pays reasonable return shipping for a verified eligible issue using the approved method. Costs for an unauthorised or ineligible shipment are not automatically reimbursed.

5. Exclusions caused after delivery

A claim may be rejected where evidence shows the issue was caused by reverse polarity, over-voltage/current, electrostatic discharge, incorrect wiring, short circuit, overheating, liquid, impact, misuse, neglect, incompatible firmware, customer modification, soldering, cutting, programming locks, removed serial labels, or use outside published ratings. An exclusion applies only to the extent it caused or prevents fair evaluation of the reported issue.

Cut-to-length goods, custom-manufactured items, programmed items, opened consumables, and clearance items are not returnable for preference reasons. Their statutory defect and misdescription protections remain available.