Customer care and grievance redressal
How complaints will be acknowledged, tracked, escalated, and resolved.
This policy applies to live TechyTron orders. Statutory consumer rights prevail over an inconsistent clause.
1. Required business identity
TechyTron is operated by Ruduo Technologies Private Limited, 8/59 M.K.Padmanabhan Street, Pallavaram, Chennai - 600043, Tamil Nadu, India. GSTIN: 33AANCR1140G1ZO. Contact Support@techytron.in or +91 83000 20304 to open or follow up on a complaint. These channels accept privacy, payment, delivery, and product-safety concerns.
2. Support tickets
- Every complaint receives a unique ticket number that can be used to track status.
- Include the order number, affected SKU, issue, preferred contact method, and evidence reasonably needed to evaluate the claim. Never include card credentials, CVV, UPI PIN, banking password, or OTP.
- Customer care separates delivery, product, payment, privacy, and account-security cases so each follows the correct controlled workflow.
3. Acknowledgement and escalation
TechyTron aims to acknowledge consumer complaints within 48 hours and resolve them within one month from receipt, subject to applicable law and the information needed to investigate. Urgent account-security and payment incidents are prioritised. Unresolved matters may be escalated through customer care or to the competent consumer authority.
4. External remedies
Nothing in this process limits access to a consumer commission, the National Consumer Helpline, the Data Protection Board of India when applicable, a payment-provider dispute process, or another competent authority.